Blank All button does not blank display, stuck on image; Content playing to primary canvas layer

Potential Symptoms

  • Blank All button not removing an image.
  • Blank All button does not work.
  • Blank All button pulls up different image/content.

Environment

  • Product: Show Control
  • Component: Blank Script
  • Control System:¬†Display Studio

Cause

  • Blank All button does not blank primary canvas, content is playing to primary canvas layer

Resolution

  1. Find and change all buttons playing content to the /primary canvas and play it to a zone within the primary canvas (ex. /primary/Fullscreen)

For Temporary Operation

  1. Change the Blank All button to blank the primary canvas layer (this step can also be used to confirm that this is the issue being seen)

KB ID: 000027803


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