Daktronics

No DMP-8000 Service error in Display Studio

Potential Symptoms

  • No DMP-8000 Service error in Display Studio
  • Failed error in Display Studio when trying to play content 

Environment

  • Product: DVN, DVX, LVN, LVX, AF-3500, AF-3700
  • Component: DMP-8000
  • Control System: Display Studio

Cause

  • DMP-8000 software isn't running or is unresponsive

Resolution

  1. Remote into the DMP-8000 computer.
  2. Verify if DMP-8000 software is running.
    • If DMP-8000 software isn't running skip to step 5.
  3. Right click on the Watchdog software on the taskbar in the right side notification section and close it.
  4. Right click on the DMP-8000 software on the taskbar and close it.
  5. Open the start menu and navigate to the DMP-8000 software and open the program.
  6. Wait for the DMP-8000 software to fully load on the DMP-8000 computer.
  7. Return to the Display Studio computer and verify the No DMP-8000 Service error is resolved.
  8. Play content.

KB ID: 000027547

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DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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