Daktronics

DMP-8000 has low memory warning; insufficient memory to operate

Potential Symptoms

  • DMP-8000 has low memory warning.
  • Windows suggests closing programs, such as DMP-8000 player.
  • When DMP is playing content, committed memory continues to rise on the computer.

Environment

  • Product: Video Displays
  • Components: DMP-8000 8.56
  • Control System: Show Control System; Venus Control Suite

Cause

  • The software does not have enough memory to operate correctly.

Resolution

  • Update DMP to the latest compatible version
    • 8.58 or higher for Venus Control Suite.
    • 6.4.7.4 for Venus 1500.

For Temporary Operation

Option 1: Close programs and or restart the computer.
Option 2: 
  • Enable paging file in system settings.
    • Go to Control Panel>System>Advanced System Settings.
    • Then in the System Properties Window, on the Advanced tab, click on the Settings button for Performance.
    • Then in the performance options click on the Advanced tab, and then click the "Change" button for Virtual Memory.
    • Set the pag3 file to 500kb min/1000kb max as seen in: Display: Blank, low memory error window, third party player
    • Click OK, in that window, then click OK on the Performance window.

KB ID: 000019993

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