Daktronics

Smartlink commands operating in reverse, smartlink configuration issue

Potential Symptoms

  • Smartlink commands operating in reverse:
    • When doing a Reboot command from the Outdoorlink website it turns the equipment On then back Off.
    • When running an "Off" command from the Outdoorlink website it cuts off power to that equipment. (It should power up the equipment)
    • When running an "On" command from the Outdoorlink website it turns on power to that equipment. (It should power down the equipment).
  • Wiring to the Smartlink and K1-4 relays is correct.

Environment

  • Product Family: Billboard Display
  • Product: 
  • Component: SmartLinks provided by Daktronics
  • Control System:

Cause

  • Smartlink relay or relays set to be Normally Closed.

Resolution

  1. Adjust Relays to disable the "Normally Closed" option:
  2. From the SmartLink dashboard click on the name of one of the relays. This will open the "Configure Relays & Schedules" popup.
  3. Click on the Gear button next to one of the Relays.
    • NormallyClosed2.jpg
  4. In the "Edit Relay Settings" popup, click on the Normally Closed button to disable it. (We want the button for it to be gray. The pic below shows it disabled).
    • NormallyClosed.jpg
  5. Click Done on lower right.
  6. Follow Steps 3-5 to configure the other 3 Relays.
  7. Click Save on the lower right to exit the "Configure Relays & Schedules" pop up.
  8. Give it a few minutes to take effect. If it doesn't then run an "Off" command to each Relay from the Outdoorlink website. Give it a few minutes to see if the equipment starts powering up.

KB ID: 000012379

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