No communication to the display; Bad Ethernet surge card
Potential Symptoms
- Software shows no communication to the display.
- Using Venus Control Suite there is a "Communication Error!" appearing in the VCS Dashboard.
- Display may show "IP Link Not found", "ETH: No Link", or eth0: 169.254.x.x on bootup in place of the IP address.
- Communication from network/computer side of Ethernet surge card back to the computer or network is successful.
- Can communicate to display from display side of surge card (when connected to the Drop Down cable at the communication box).
- Ping to display shows high packet loss while showing very little to no loss when surge card is bypassed.
Environment
- Product: Galaxy, GalaxyPro, GPx, GS6
- Component: Copper Ethernet
- Control System: Venus 1500 V3 / V4, Venus Control Suite, M-Series Hardware Bridge
Cause
- Failed Ethernet surge card.
Resolution
- Replace surge card.
- Note: Contact your Reseller or Daktronics (1-800-325-8766) for replacement options.
KB ID: 000010621
DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.
DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.