Daktronics

Scoreboard: My Wireless Scoreboard has Skipping, Blanking or Lagging

Topic

  • My Wireless Scoreboard has Skipping, Blanking or Delays.

Environment

  • Product: Scoreboard
  • Component: Wireless Radios
  • Control System:

Steps

These behaviors are typically due to low signal strength or interference from excessive use of wireless devices in the area. Follow the guidelines below to ensure optimal operating conditions of the radio system:

  • Verify an antenna is connected to both the console and the scoreboard, pointing straight up, and showing no signs of damage or deformity. If an antenna is damaged, click here  to order a replacement.
  • Ensure there is no more than 500' (152 m) indoor and 1500' (457 m) outdoor between the console and the scoreboard. At the same time, ensure the minimum separation between a console antenna and scoreboard antenna is greater than 20' (6.1 m).
  • Ensure there is direct line-of-sight between the radio antennas. Obstacles that may interfere with radio waves:
    • Is the All Sport console antenna below the window sill?  If so, have them raise it above the window sill and re-test.
    • Chain link fence
    • Concrete or metal structures
    • Tinted & "Low-E" Glass* 
    • Weather, such as fog and rain
    • Trees & poles
    • Crowds (standing in front of console)

      * Energy-efficient glass windows can significantly reduce effective signal range.
       
  • If more than one console is being used in the facility, they will never be set to the same BCAST and CHAN numbers at once.
  • Keep wireless All Sport consoles at least 20' (6.1 m) apart.
  • Verify Wi-Fi hotspots and cellular repeaters are kept an adequate distance between both the console and the scoreboard.  If interference from one of these sources is suspected, turn the interference source off and re-test. 
  • Try changing the scoreboard receiver settings following How do I change wireless scoreboard radio receiver settings? , and then ensure the console matches the new radio receiver settings following How do I determine my scoreboard’s All Sport radio settings? .

KB ID: DD2679433

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.