Failed to save presentation or automatic backup; Cause Unknown
Potential Symptoms
- Receiving error when trying to save a Presentation in Content Studio
- "Failed to save the presentation because of an unexpected error. See log file for the error details."
- Content Studio Log may show the following:
- system.io.exception: The file exists
- Venus may give following alert when connecting to display:
- Unable to save automatic backup
- Nucleus error log may show:
- Data Access Error: Execution of user code in the .NET Framework is disabled. Enable "clr enabled" configuration option.
Environment
- Product Family: Software
- Product: Venus 1500 v4, Show Control/Display Studio
- Component: Automatic Backup
- Control System:
Cause
- Unknown.
- There is a possible bug or corruption in the software.
Resolution
- Follow How do I run a repair on installed software such as Venus 1500, Vanguard or Show Control?, DD2387771 and run a repair on Venus 1500 v4 install and restart computer.
KB ID: DD2438156
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