Daktronics

Nucleus Server won't start for Venus 1500, Vanguard or Display Studio

Potential Symptoms

  • Unable to start the Daktronics Nucleus Server, receive the following error in error logs:
    • System.InvalidOperationException: The stored procedure 'dob.usp_Modems_Sel' doesn't exist.

 

dob modems error Nucleus.png 

 

  • You may experience one of the following symptoms within the software if the Nucleus Server is not started:
    • When launching Display Studio, unable to detect displays and status indicator shows the following error:
      • "Daktronics Nucleus Server" service is not running. Start the "Daktronics Nucleus Server" service on the Server Machine.

 

SCS Status Nucleus Error.png 
 

 

    • Unable to launch Content Studio from Display Studio, receive a Nucleus Error or Username and Password Prompt.
    • When Launching Venus 1500 v4 or Vanguard, receive a nucleus error.

Environment

  • Venus 1500 v4
  • SCS Show Control Display Studio
  • Vanguard
  • New Software Install
  • Windows 7

Cause

The Venus 1500, Display Studio or Vanguard installation did not install the database properly during setup.

Resolution

Option 1: Brand new software Install with no created presentations, buttons or schedules. Create a new database using the Database Utility.

STEP 1: Locate the Database Utility on the computer by browsing your Windows computer to the following path. Close all Daktronics software prior to running the Nucleus Database Utility.

    • 32 Bit System: C:\Program Files\Daktronics\Nucleus Server\Database Utility
    • 64 Bit System: C:\Program Files (x86)\Daktronics\Nucleus Server\Database Utility

STEP 2: Create a New Database.

  1. Double-click on the Nucleus Database Utility to launch the utility.
  2. Click New: Clear current database.
  3. In the confirmation window, 'Do you want to save the existing database before proceeding with New Setup?', click No.
    • Since there is no data within the current database, there is no need to save the database.
  4. Process may take several minutes to complete.

STEP 3: Start Daktronics Nucleus Server.

  1. Follow DD2236444 to start the Daktronics Nucleus Server.

STEP 4: Launch Venus 1500, Display Studio or Vanguard to verify proper operation.

 

Option 2: Existing software installed with created presentations, buttons or schedules. Contact Software Support at 1-800-325-8766 and ask for Software Technical Support so they can get Engineering involved to possibly fix or save the database.

KB ID: DD2391912

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