Display appears to sparkle or look discolored after rain or snow.

Potential Symptoms

  • Display appears discolored randomly across the board.
  • Areas or pixels on the display appear to sparkle.
  • Pink dots or red lines on the display.
  • Display appears smudged or smeared.
  • Recent rain or snow in the area.
  • Display may appear to have a tint to areas of the display (green, blue, pink).
     edit7-11-2017 11-16-30 AM.jpg
    DD2127523.jpg
    smudged.jpg

Environment

  • Product Family: Video, Message Displays, Billboards
  • Product: DB-1000, DB-2000, DB-3000, DB-4100, DB-4200, ProStar, DVX, SSL, AF-3010, AF-3020, AF-3050, AF-3060, AF-3080, AF-3090, AF-3150, AF-3160, AF-3165, AF-3180, AF-3190, AF-3197, AF-3200, AF-3220, AF-3400, AF-3500, AF-3550, AF-3700, GPR (Revolution), GP3, GP4, GS6, GC6
  • Component: Modules
  • Control System: 

Cause

  • Water or snow has accumulated on the display face, specifically the louvers. This blocks some of the LEDs that make up the individual pixels causing the image to look discolored.

Resolution

  • Allow time for the display to dry.

KB ID: DD2127523


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