New Venus 1500 v4 install using older CD. Unable to register software after upgrading to latest version

Potential Symptoms

  • New Venus 1500 v4 install using original CD.
  • CD installs Venus 1500 v4.15
  • After upgrading, unable to register software.
  • Getting "Registration of Venus 1500 was not successful. Adding the license failed" when trying to register.

Environment

  • Product Family: Software
  • Product:
  • Component:
  • Control System: Venus 1500 V4

Cause

  • License was generated before upgrading from Venus v4.15 to v4.20.4.
    • The lock codes differ between 4.15 and 4.20.
    • 4.15 uses an A- lock code whereas 4.20.4 uses a 4- lock code.

Resolution

KB ID: DD2877615


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