Content Studio: Unable to launch from Venus Control Suite (VCS); Unsupported Content Studio version.

Potential Symptoms

  • Content Studio does not launch
  • Error window pops up with message: "An unknown error occurred when attempting to log into Fusion: The underlying connection was closed: An unexpected error occurred on a send."

Environment

  • Product: Venus Control Suite
  • Component: Content Studio
  • Control System: Venus Control Suite (VCS) Daktronics Hosted

Cause

  • Version 1 of Content Studio (Venus Client) is no longer supported by VCS After January 21st, 2021.

Resolution

KB ID: 000020208


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