Display is blank when it should be playing content, Conflicting scheduling settings.
Potential Symptoms
- Display is blank (or only has a blinking light in the bottom right corner) when it should be playing content.
- May appear to blank about the same time on a daily basis.
- Dashboard says the display is Online but shows "No Content Playing" when it should be playing content.
Environment
- Product Family: Message Displays, Software
- Product: GS6
- Component:
- Control System: Venus Control Suite (VCS)
Cause
- Display is receiving conflicting information as to when it should be playing content.
- E.g. All the playlists are scheduled to start running at 7am Mountain Time. The sign is set to start playing content at 8am Mountain Time.
- E.g. Hours of operation and image duration are set to 24-hours while the playlists are set to a different operational time frame.
- i.e. Playlist hours set as 6am - 12pm, Hours of Operation from 12am to 12am, and Image duration set to 24-hours.
- In this example the display will go blank at noon and not turn on again until the next morning at 6am.
Resolution
- Align or adjust display Hours of Operation, playlist hours, and image duration to allow for content to play during desired times.
- A good way to verify everything is correct is to go through Steps 1 through 5 of Troubleshooting Galaxy: Players are Online, No Content on Display DD3508407
KB ID: DD3610832
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