Unable to connect to AF-3500 Galaxy display. Ethernet patch cable not connected to J4 Ethernet input of controller

Potential Symptoms

  • Display showing "Eth No Link" during boot sequence.
  • Can see Ethernet Bridge Radios with Diagnostics or receive Ping response from radios
  • Display showing "Offline" in Venus Control Suite

Environment

  • Product Family: Message Displays
  • Product: AF-35XX series Displays
  • Component: M3 controller
  • Control System: Venus 1500 V4, Venus 1500 V3, Display Studio, Venus Control Suite

Cause

  • Ethernet patch cable for incoming signal is connected to J3 (Ethernet Output) of controller

Resolution

  • Connect Ethernet patch cable between Quick Connect Input and controller to J4 of controller

 

KB ID: DD4604950


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