Unable to get internet access to LiveStats computer when the LAN is plugged in

Potential Symptoms

  • LiveStats PC will talk to DSTI when plugged into the same router, but will not reach the internet (DSTI has internet via same router).
  • WIFI will provide internet access, but once LAN is plugged in, no internet is available.

Environment

  • Product Family: Integration
  • Product: Software
  • Component: LiveStats
  • Control System: DSTI

Cause

  • The LiveStats PC is missing a DNS setting on the LAN configuration.

Resolution

  • Add a primary/secondary DNS setting to the LAN. *Use similar to DSTI and/or 8.8.8.8

KB ID: DD4587843


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