Unable to communicate to VFC using alias to sign

Potential Symptoms

  • Cannot communicate to VM-1020 displays connected to a VFC from Vanguard when multiple displays are configured using alias to sign option. 

Environment

  • Product Family: Transportation
  • Product: VM-1020
  • Control System: VFC, Professional software

Cause

  • Firmware on VFC is at player version v8.27.0.67.

Resolution

  • Update player firmware to version 8.31.0.78 or newer. Also Update VIP & Display Firmware package at the same time.

KB ID: DD4303564


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