Display has visual outages, not getting 120VAC on both legs of incoming power.

Potential Symptoms

  • Control equipment may be accessible yet the display itself is experiencing visual issues.
  • Voltage measured at incoming power only finds 120VAC on one of the two legs of power.
  • Distinct repeatative patterns of outages across the display.
    • Leg.pngLeg2.png

Environment

  • Product Family: Billboard
  • Product: DB-6400
  • Component: Incoming Site Power
  • Control System:

Cause

  • Display is not receiving enough voltage/power from the electrical company to power all components in the display.

Resolution

  • Work with the electrical company to restore the correct power requirements to the display.

KB ID: DD4283810


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