GS6 Display offline in VCS, Radio's plugged into computer vs network

Potential Symptoms

  • VIP Off-line in VCS.
  • DMP Off-line in VCS.
  • Content changes don't display out on the display.
  • Site uses radios and link lights show connection, but display is still offline.

Environment

  • Product Family: Message Center Display
  • Product: GS6
  • Component: Ethernet Bridge Radios
  • Control System: Venus Control Suite

Cause

  • Radios are plugged into a network or device that doesn't allow an internet connection.

Resolution

  • Relocate Radio cable and ensure that there is a cable from the POE (Data In Side) to a device that allows internet access.

KB ID: DD4235581


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