Unable to edit playlist in sub account; Playlist owned by main account

Potential Symptoms

  • Message in Venus Control Suite while editing a playlist shows:
    • You cannot edit this playlist because it is owned by another account.
  • Media Files section is greyed out unless you hit the "+" sign next to it.
    • "Media File Name" will not play in any inherited playlist.
  • Unable to edit the Displays associated.
  • No "Save" button, only exit button.

Environment

  • Product Family: Message Displays
  • Product: Galaxy, Galaxy Pro, Galaxy Standard 6 (GS6), M-Series Hardware Bridge
  • Component:
  • Control System: Venus Control Suite (VCS)

Cause

  • Playlist is associated to main account.

Resolution

  • Log into main (parent) account to change playlist.

KB ID: DD4189285


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