Sportsound amp showing offline

Potential Symptoms

  • Amp is showing offline in CobraNet Disco utility
  • Showing link lights on the ports for the amp

Environment

  • Product Family: Audio System
  • Product: Sportsound
  • Component: Amp

Cause

  • It has been reported that some of the anti-snag covers on the locking tabs for Ethernet cables are pressing down on the tab keeping the cable from fully seating and locking in the port causing a "false" offline status and leading to the assumption that an amp has failed

Resolution

  • Check cable to ensure it is locked into the Ethernet port on the amp
  • Trim off the anti-snag cover using a knife or scissor from the cable if this is the case

KB ID: DD4105009


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.