AVI in Web Compositor not playing, Cause Unknown.

Potential Symptoms

  • The ATM.avi or others will not play as a web presentation.
  • Download arrow may be stuck on the dashboard, and the playlist does not finish downloading.
  • DMP may continuously reboot.


  • Product Family: Message Displays, Software
  • Product: GS6
  • Component: Content, AVI videos
  • Control System: Venus Control Suite (VCS)


  •  Unknown.


  1. Remove all active schedules from VCS.
  2. Clear DMP content and reboot controller.  
  3. Update to latest DMP firmware.

For Temporary Operation

  • Import the .AVI into Content Studio.

KB ID: DD3753644

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