Dashboard shows Playback Status Not Supported; Feature not supported on Legacy displays

Potential Symptoms

  • When viewing the display tile it shows "Playback Status Not Supported" under the "Recently Played" heading.

Environment

  • Product Family: Message Displays, Billboards
  • Product: AF-35xx, GP3, GP4, DB-1000 - DB-4100 series displays
  • Component:
  • Control System: Venus Control Suite (VCS)

Cause

  • Recently played message status not available on legacy displays in VCS.

Resolution

  • None, this is normal operation.

KB ID: DD3736076


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