Not able to associate DMP, not using DNS suffix

Potential Symptoms

  •  Unable to associate DMP with locally hosted Venus Control Suite (VCS) server.
  • VCS server computer name will ping from VIP but not from the DMP.
  • VIP shows up to associate with the display but DMP does not.

Environment

  • Product Family: Message Displays
  • Product: GS6
  • Component: DMP-5050
  • Control System: Venus Control Suite Locally Hosted

Cause

  • Missing connection-specific DNS suffix on the "Host" value in the DMP.

Resolution

  • Change host value in the DMP to be the computer name followed by a period followed by the connection-specific DNS suffix.
    • Connection-specific DNS Suffix value can be found by performing the "ipconfig" command from windows command line on the VCS server computer.
      suffix.jpg

For Temporary Operation

  • Use the VCS server computers IP address rather than name.

KB ID: DD3680697


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.