"Communication Error!" on Venus Control Suite dashboard, Internet service down.

Potential Symptoms

  • "Communication Error!" appearing in the VCS Dashboard.
  • M-Series hardware bridge is offline in Venus Control Suite.

Environment

  • Product Family: Message Center
  • Product: GS6, M-Series Bridge
  • Component: Internet Modem
  • Control System: Venus Control Suite

Cause

  • Internet service is down.  Possibly a internet service provider (ISP) outage.

Resolution

  • Contact the internet service provider (ISP) to correct the outage.

KB ID: DD3676509


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