Display blank, Player window running on wrong desktop.

Potential Symptoms

  • Display blank even though content is running on player computer.

Environment

  • Product Family: Billboards, Message Displays
  • Product: DB-5000, DVX
  • Component: DMP-8000, DMP-8065
  • Control System:

Cause

  • Player window configured to run on primary desktop rather than the extended desktop that is outputting to the display.

Resolution

  • Reconfigure player software to run content on the extended desktop.

KB ID: DD3675485


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