Traffic on ports 80 and 443 are being blocked on computer and display is unable to reach out to Venus Control Suite; Symantec Endpoint antivirus is installed on computer.

Potential Symptoms

  • Port tests show that traffic on ports 80 and 443 are blocked but can still browse to http and https websites using a web browser.

Environment

  • Product: GS6; DVX; DVN
  • Component: DMP-8XXX
  • Control System: Venus Control Suite (VCS)

Cause

  • Symantec Endpoint antivirus software is blocking traffic.

Resolution

  • Add exceptions into Symantec antivirus software.
  • 2018-12-27_8-24-45.png
  • 2018-12-27_8-35-19.png
 

For Temporary Operation

  1. Click on Windows Start button.
  2. In search bar type "smc -stop".
  3. When done downloading new content to GS6 display restart Symantec by typing "smc -start".

KB ID: DD3604047


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