Venus 1500 prompting for a login or registration, no nucleus error

Potential Symptoms

  • When opening Venus 1500, the login screen comes up but when entering Admin and password it gives a Usermanagementservice error
  • Venus is prompting to register the software every time it is opened.
  • Venus 1500 log has the following error
    • Error Message: Requested registry access is not allowed.

         at System.ThrowHelper.ThrowSecurityException(ExceptionResource resource)
         at Microsoft.Win32.RegistryKey.InternalOpenSubKey(String name, RegistryKeyPermissionCheck permissionCheck, Int32 rights)
         at Microsoft.Win32.RegistryKey.OpenSubKey(String name, RegistryKeyPermissionCheck permissionCheck, RegistryRights rights)
         at System.TimeZoneInfo.TryCreateAdjustmentRules(String id, RegistryTimeZoneInformation defaultTimeZoneInformation, AdjustmentRule[]& rules, Exception& e)
         at System.TimeZoneInfo.TryGetTimeZoneByRegistryKey(String id, TimeZoneInfo& value, Exception& e)
         at System.TimeZoneInfo.TryGetTimeZone(String id, Boolean dstDisabled, TimeZoneInfo& value, Exception& e, CachedData cachedData)
         at System.TimeZoneInfo.GetLocalTimeZone(CachedData cachedData)
         at System.TimeZoneInfo.CachedData.CreateLocal()
         at System.DateTimeParse.AdjustTimeZoneToLocal(DateTimeResult& result, Boolean bTimeOnly)
         at System.DateTimeParse.DetermineTimeZoneAdjustments(DateTimeResult& result, DateTimeStyles styles, Boolean bTimeOnly)
         at System.DateTimeParse.DoStrictParse(String s, String formatParam, DateTimeStyles styles, DateTimeFormatInfo dtfi, DateTimeResult& result)
         at System.DateTimeParse.TryParseExact(String s, String format, DateTimeFormatInfo dtfi, DateTimeStyles style, DateTimeResult& result)
         at System.DateTimeParse.TryParseExactMultiple(String s, String[] formats, DateTimeFormatInfo dtfi, DateTimeStyles style, DateTimeResult& result)
         at System.DateTimeParse.ParseExactMultiple(String s, String[] formats, DateTimeFormatInfo dtfi, DateTimeStyles style)
         at System.DateTime.ParseExact(String s, String[] formats, IFormatProvider provider, DateTimeStyles style)
         at System.ServiceModel.Security.WSTrust.Driver.CreateRequestSecurityTokenResponse(XmlReader xmlReader)
         at System.ServiceModel.Security.WSTrust.Driver.CreateRequestSecurityTokenResponseCollection(XmlReader xmlReader)
         at System.ServiceModel.Security.SspiNegotiationTokenProvider.GetNextOutgoingMessageBody(Message incomingMessage, SspiNegotiationTokenProviderState sspiState)
         at System.ServiceModel.Security.IssuanceTokenProviderBase`1.GetNextOutgoingMessage(Message incomingMessage, T negotiationState)
         at System.ServiceModel.Security.IssuanceTokenProviderBase`1.DoNegotiation(TimeSpan timeout)

Environment

  • Venus 1500 V4

Cause

  • User is not a full Administrator on the PC.

Resolution

KB ID: DD2719665


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