Video content not playing on display, VIP input showing 0x0 @ 0 hz, Cause Unknown

​​Potential Symptoms

  • Display blank, no boot up on initial installation.
  • Display is blank even though:
    • The VIP will play test patterns and stored content without issue.
    • The DMP and VIP are configured correctly.
    • The VIP is set to Active in Venus Control Suite.
    • The DMP and VIP are both online in Venus Control Suite.
    • VIP can ping the DMP at 192.168.240.2 through the webconfig.
  • Input tile shows DVI 0x0 | 0 Hz.
    dvi no input.jpg
  • There is a yellow triangle error symbol shown in the Outputs and Output 1 under the "Outputs' tab in the DMP web configuration.
    0x0.png
  • VCS diagnostics shows "Degraded Signal" event on the Controller and Communication Failure on all the modules.

 

           2020-06-02_10-51-54.jpg

           2020-06-02_10-51-34.jpg

  • "DVI - Source Not Available" present in the VIP Web Configuration.
  • DMP may work normally for a period of time after being power cycled.

Environment

  • Product Family: Billboards, Message Displays, Control System
  • Product: GS6, DB-4200, DB-5000
  • Component: VIP-5060, VIP-5150, VIP-5160, DMP-5050, DMP-5000 version 8.xx prior to v8.42
  • Control System: Venus Control Suite (VCS)

Cause

  • VIP-5050 portion did not recognize the DMP-5000 portion as the proper connection on boot.

Resolution

  • Update to DMP-5000 v8.42 or newer.

KB ID: DD2684839


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