Daktronics

Video content not playing on display, VIP input showing 0x0 @ 0 hz, VIP not detected on bootup

Potential Symptoms

  • Display blank after being reset or power cycled, normal playback resumes if reset or power cycled again.
  • Display is blank even though:
    • The VIP will play test patterns and stored content without issue.
    • The DMP and VIP are configured correctly.
    • The VIP is set to Active in Venus Control Suite.
    • The DMP and VIP are both online in Venus Control Suite.
    • VIP can ping the DMP at 192.168.240.2 through the webconfig.
  • Input tile shows DVI 0x0 | 0 Hz.
    dvi no input.jpg
  • There is a yellow triangle error symbol shown in the Outputs and Output 1 under the "Outputs' tab in the DMP web configuration.
    0x0.png
  • VCS diagnostics shows "Degraded Signal" event on the Controller and Communication Failure on all the modules.

 

           2020-06-02_10-51-54.jpg

           2020-06-02_10-51-34.jpg

Environment

  • Product: GS6
  • Component: VIP-5150, DMP-5050, DMP-5000 version 8.xx prior to v8.42
  • Control System: Venus Control Suite (VCS)

Cause

  • VIP-5050 portion did not recognize the DMP-5000 portion as the proper connection on boot.

Resolution

  • Update to DMP-5000 to v8.42 or newer.

KB ID: DD2684839

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DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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