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Two modules next to each other blank, Failed power supply
Potential Symptoms
Two modules next to each other blank, adjacent modules blank.
Blank rectangle shape, or 2 squares together.
2 adjacent modules not getting power.
Power supply is getting power (120 VAC) but is not outputting anything (should be 12 VDC).
Power indicator light on power supply is not lit.
Communication Failure event on blank modules in IDM.
Loss of Sync events on modules on either side (following signal flow) of the two blank modules in IDM.
Environment
Product Family:
Billboards, Message Displays, Video
Product:
DB-4200, DB-5000, DB-6000, DB-6400, GS6, GC6, DVX-1162
Component:
65 watt sealed power supply
Control System:
Cause
Failed power supply.
Each power supply powers two adjacent modules in the signal chain.
Resolution
Replace failed power supply.
KB ID: DD2677767
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