Single or row of modules with no communication event in IDM with no visual issue, failed ribbon cable

Potential Symptoms

  • Row of modules with no communication event in IDM.
  • Display playing content without any visual issues.
  • Issue does not follow when mod with issue and mod in front of issue are moved.


  • Product Family: Message Displays, Billboards
  • ProductBillboard: DB-1000, DB-2000, DB-3000, Galaxy: AF-3010, AF-3020, AF-3050, AF-3060, AF-3080, AF-3090, AF-3150, AF-3160, AF-3165, AF-3180, AF-3190, AF-3197, AF-3200, AF-3220, AF-3400, AF-3500, AF-3550, GalaxyPro: AF-3700, GPR (Revolution)
  • Component: Ribbon cable
  • Control System:


  • Bad ribbon cable going to first mod with error.


  • Replace the ribbon cable.

KB ID: DD2427290

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