Single or row of modules with no communication event in IDM with no visual issue, failed ribbon cable

Potential Symptoms

  • Row of modules with no communication event in IDM.
  • Display playing content without any visual issues.
  • Issue does not follow when mod with issue and mod in front of issue are moved.

Environment

  • Product Family: Message Displays, Billboards
  • ProductBillboard: DB-1000, DB-2000, DB-3000, Galaxy: AF-3010, AF-3020, AF-3050, AF-3060, AF-3080, AF-3090, AF-3150, AF-3160, AF-3165, AF-3180, AF-3190, AF-3197, AF-3200, AF-3220, AF-3400, AF-3500, AF-3550, GalaxyPro: AF-3700, GPR (Revolution)
  • Component: Ribbon cable
  • Control System:

Cause

  • Bad ribbon cable going to first mod with error.

Resolution

  • Replace the ribbon cable.

KB ID: DD2427290


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.