Daktronics

Galaxy AF-3500 blank, Good communication, No heartbeat, No boot-up visible

Potential Symptoms

  • Display is blank and does not seem to be outputting to the modules.
  • Modules do have power.
  • No heartbeat.
  • There is no boot-up visible when power is cycled to the display.
  • Communication is good from customer's computer.
  • If controller is put into a test pattern by the hardware addresses (00) and controller is rebooted, display remains blank.

Environment

  • Product Family: Message Displays
  • Product: AF-3500, AF-3700
  • Component: M3 controller
  • Control System: Venus 1500

Cause

  • Color depth in the controller configuration is set incorrectly (e.g. Monochrome instead of Monochrome 4,096, or Monochrome 4096 instead 68 billion colors).

Resolution

  1. Connect to the controller using M2config. Follow: "How to connect to my Galaxy display using the M2Config Utility?", DD2342173.
  2. Verify Color Depth is set incorrectly. Follow: "How to configure the standard settings for Commercial Galaxy Displays in M2Config", DD2241913.
  3. Change Color Depth to appropriate setting.
  4. Click on "blue down arrow" to set the configuration or click on File>Set Configuration.
  5. Wait for controller to reboot and display should begin running content, if no content, there should at least be a boot up and heartbeat...then go ahead and send content to the display.

KB ID: DD2410241

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.