Galaxy display keeps rebooting randomly with messages published, Firmware corrupt

Potential Symptoms

  • Galaxy display is rebooting, will display messages and randomly reboot again and cycle keeps repeating.
  • Initial issue is a temperature issue, showing as NA on sign and as -196 in Venus 1500 V4 SW status (article DD2252780 refers to these symptoms but Firmware (FW) is newer than effected FW revisions listed).

Environment

  • Product Family: Message Displays
  • Product: AF-3500
  • Component: M3 controller, FW is at 3.10.1
  • Control System: Venus 1500 V4

Cause

  • Unknown FW corruption.

Resolution

  • Update to latest firmware.

KB ID: DD2338826


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