My display has been damaged by a disaster, vandalism, accident, animals/insects, or extreme weather.

​Question

  • What should I do if my display has been damaged by one of the following?
    • Weather events including hail, high winds, or flooding.
    • Power events including lightning or power surges.
    • Physical events including vandalism or accidents.
    • Damage by animals or insects nesting inside display.

Environment

  • Product Family: Message Displays
  • Product: Galaxy, Galaxy Pro
  • Component:
  • Control System:

Answers/Steps

  1. If you think the structural or electrical integrity of the display has been compromised turn off power to the display.  If you feel the situation is dangerous clear and secure the area, contact your local sign service provider or Daktronics; also, you may need to contact a certified electrician or the responsible power company to assist with this step.

  2. Review the Vandalism and Extreme Weather Service Guide to understand the service and repair options Daktronics can provide.

KB ID: DD2257301

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