Diagnostics: Communication Failure events on all PLRs and modules, Failed VIP, Blank Display

Potential Symptoms

  • Display blank and unable to play test patterns.
  • Hooked up loopback across ports 0 and 1 with a new fiber and both ports failed.

IDM / System Health Event(s)

  • Communication Failure alert on all PLR's and modules in IDM.
    • Events should be present even after a reset and power cycling the VIP.

Environment

  • Product Family: Billboards, Video, Control System
  • Product: DVX, DVN, DB-4xxx, DB-5xxx, DB-6xxx
  • Component: VIP
  • Control System: Venus Control Suite (VCS), Visiconn, Third Party

Cause

  • Failed VIP.

Resolution

  • Replace VIP.

KB ID: DD2057619


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