Show Control System: Display Studio Status Error red, Invalid Credentials

Potential Symptoms

  • Red status light in display studio indicating invalid credentials for DMP-7000 or DMP-8000
    Red Light Credentials.png
  • When trying to make a new button, no players are showing up in Step 2
  • Show Control System: Display Studio Status Error¬†

Environment

  • Product:
  • Component:¬†DMP-7000, DMP-8000, Display Studio, Windows OS
  • Control System: Show Control System (SCS)

Cause

  • After updating windows passwords on DMPs, Display Studio loses the authentication for the players and credentials have to be manually updated

Resolution

  1. In Display Studio, click the Hub in the top left corner and navigate to Properties>Service Configuration and launch the Service Configuration window
    Hub_Properties_Service.png
  2. Find the players that are listed as having invalid credentials
    Service Config_Invalid Credentials1.png
  3. Right Click on the player name and select Update Credentials
    Service Config_Invalid Credentials2.png
  4. Type in the New Password and then choose OK
    Service Config_Invalid Credentials3.png
  5. The Service Configuration window will automatically recheck services using the new credentials. If there are no issues, the message will change from Invalid Credentials to Ready and the Status light will turn green after all credentials have been updated

KB ID: DD4666467


DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.