When launching Content Studio, receiving a Server Login prompt

Potential Symptoms

  • User is receiving a "Server Login" prompt when launching Content Studio.
  • May have updated Show Control/Display Studio recently to version 2.18 or newer.
    DD4592973-1.png

Environment

  • Product Family: Control System, Software
  • Product: Show Control System, Content Studio
  • Component: Content Studio
  • Control System: Show Control

Cause

  • Credentials have not been entered for Nucleus Server or Venus Server.

Resolution

​​​​​​For Dak Hosted VCS:
  1. Note: Nucleus Server is NOT required for Dak Hosted VCS; ignore it.
  2. Click on Venus Server and have the customer enter their credentials for their VCS account then click on Connect.
  3. Make sure to click "Don't Show on Startup" to bypass the login screen in the future.
  4. If you get a x.509 error, the credentials are wrong.
  5. If receiving a red banner showing "The Venus Control Suite server rejected our request for service information. Please try again." Verify password being used is correct.
  6. Note: If not seeing the Content Studio launch after connecting, check behind the browser window.
For LCL VCS:
  1. Default password for Nucleus Server is "password".
  2. Default password for Venus Server (this could be different if default VCS login has been modified) is "pa$$word"
  3. Make sure to click "Don't Show on Startup" to bypass the login screen in the future.

KB ID: DD4592973


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