Venus Control Suite: DMP and VIP offline, Network blocking web security certificates.

Potential Symptoms

  • DMP and VIP are offline in the Venus Control Suite (VCS) website, even though they are getting internet access.
  • When viewing the fusion console (FCM log) you see the following:
    • "System.servicemodel.security.securitynegotiationexception: could not establish trust relationship for the SSL/TLS secure channel with authority venus.daktronics.com."
    • "[Error] Failed to find any endpoints for the server at https://venus.daktronics.com/discovery-proxy/".
    • "[Error] One or more errors occurred. (Could not establish trust relationship for the SSL/TLS secure channel with authority 'venus.daktronics.com'.)
      System.AggregateException: One or more errors occurred. (Could not establish trust relationship for the SSL/TLS secure channel with authority 'venus.daktronics.com'.) ---> System.ServiceModel.Security.SecurityNegotiationException: Could not establish trust relationship for the SSL/TLS secure channel with authority 'venus.daktronics.com'. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.Http.CurlException: Peer certificate cannot be authenticated with given CA certificates
         at System.Net.Http.
      "
  • When trying to go to venus.daktronics.com get an error message: "There is a problem with this website's security certificate."
  • On DMP 5000 SSH session, running a "wget venus.daktronics.com" test get response:
    • --2018-11-16 14:29:46--  http://venus.daktronics.com/
      Resolving venus.daktronics.com (venus.daktronics.com)... 104.40.57.123
      Connecting to venus.daktronics.com (venus.daktronics.com)|104.40.57.123|:80... connected.
      HTTP request sent, awaiting response... 301 Moved Permanently
      Location: https://venus.daktronics.com/ [following]
      --2018-11-16 14:29:47--  https://venus.daktronics.com/
      Connecting to venus.daktronics.com (venus.daktronics.com)|104.40.57.123|:443... connected.
      ERROR: cannot verify venus.daktronics.com's certificate, issued by '/CN=Smoothwall-HTTPS-Interception-Certificate-Authority/O=Alief ISD/C=US':
        Self-signed certificate encountered.
      To connect to venus.daktronics.com insecurely, use `--no-check-certificate'.

Environment

  • Product: GS6
  • Component:
  • Control System: Venus Control Suite Cloud-based

Cause

  • Network is set up to intercept web certificates preventing computer from establishing a trust relationship with VCS.

Resolution

  • Change network settings to allow the sign to receive correct web security certificates.

KB ID: DD3542116


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