Venus 1500 Installed on New Computer, Content and Display Configuration Missing
Potential Symptoms
- Content and display configuration is missing in Venus 1500 V4.
- Venus 1500 V4 has been installed on a new computer, and does not look the same as before.
Environment
- Product: Galaxy, Galaxy Pro, Galaxy Pro Revolution
- Component: Nucleus Database
- Control System: Venus 1500 V4
Cause
- Nucleus Database was not transferred from the older Venus 1500 V4 installation to the new computer after installing a new instance of Venus 1500 V4.
Resolution
- Utilize Nucleus Database Utility to transfer database to new computer.
- Ensure computer meets the What are the System Requirements for Venus 1500? DD2381339
- See How do I use the Nucleus Server Database utility to transfer or save a database? DD1705994
For Temporary Operation
- Manually create/configure a display if the database is not available. How do I create and configure a Galaxy display in Venus 1500 V4? DD1974222
KB ID: 000011307
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