No communication, client ETH Link LED not lit (1 of 2); Loose or disconnected cable

Potential Symptoms

  • No communication to message center through EBRs.
  • Unable to update content or messages on the sign.
  • EBR Diagnostics (EBRD) utility may show both radios but connection between client radio and sign controller is red.
  • May be able to successfully ping both the server and client radios but unable to ping the sign.
  • EBRD utility only finding server radio and server radio only showing a single red signal quality LED.
  • Client radio ETH Link LED is not lit even though it is getting power.
  • Successfully able to ping the sign when direct connected to the controller.
  • Boot sequence may show: eth0 192.168.240.2 on some displays.

Environment

  • Product Family: Message Displays
  • Product: AF-3500 series, Galaxy Pro displays, GS6, GC6, GT6
  • Component: Ethernet Bridge Radios (EBR)  Client with dual gland QC cable
  • Control System: Venus 1500 v3 or v4, Visiconn, Venus Control Suite (VCS)

Cause

  • Loose or disconnected Ethernet radio cable connection from client radio to display.

Resolution

  1. Re-secure Ethernet radio cable from client radio to display.
  2. Re-transmit messages.

KB ID: DD3326536


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