Not Receiving Statcast Test data
Potential Symptoms
- Statcast Input in Data Server is configured properly with Username and Password and turned on. System was previously tested and working.
- In the Event Viewer, under Applications and Services Log, under Daktronics, there are no recent entries under the category of MLBAMTrackingData.
- No data being received on UDP port in Data Monitor
Environment
- Product Family: Sport Software and Interfaces
- Product: MLB Statcast Interface
- Components: Data Server
- Control System: MLB
Cause
- Event Viewer shows an entry: "Executing Shutdown on Session with id ID: {computer name}
- A disconnect has happened between the MLB Statcast server and Data Server. A reconnect does not happen.
Resolution
- Update to the latest version of Data Server, version 3.7.6.0 or higher. All MLB sites have been proactively updated to this version for this issue.
Work-Around
- Restart Daktronics Fusion Service on the machine
KB ID: DD3322183
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