Cannot pull media kit into content studio after downloading from e-mail

Potential Symptoms

  • No images or videos present in content studio.
  • Downloaded and saved media kit folder from shared services e-mail.

Environment

  • Content studio
  • Venus 1500 V4
  • Galaxy message board

Cause

  • The media kit folder is Zipped.

Resolution

  • Right click on folder and select unzip or extract all.

KB ID: DD2931494


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