Unable to Connect to Previously Installed Galaxy Display with a New CDMA Modem Communication Setup

Potential Symptoms

  • No communication to the display.
  • Display was previously using a different communication method and has a unique IP set on it (no longer at the default settings).

Environment

  • Product Family: Message Displays
  • Product: Galaxy, AF-3500, AF-3550, AF-32XX, AF-3400, AF-3700
  • Component: CDMA , Cellular communications 
  • Control System: Venus 1500

Cause

  • The CDMA system requires the default settings on the controller.  Since the sign was previously using another communication option it had its IP changed to work on a network.  Hence, not allowing the CDMA system to work as intended.

Resolution

  • Connect with M2Config and set the default IP Address, Subnet Mask, and Default Gateway back to default settings.
    • Ensure that the IP address information for the controller is as follows:
      • IP Address: 172.16.192.25
      • Subnet Mask: 255.255.0.0
      • Default Gateway: 172.16.192.14

KB ID: DD2859703


DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.