Receiving error: "Connection to display appears to be in use", Memory corruption.

Potential Symptoms

  • Getting error in Venus 1500 that states: "Connection to display appears to be in use", however able to ping display and communicate with M2Config.
  • Venus states there is content running in "Running Presentations", but display is blank and only has a heartbeat

Environment

  • Products: Galaxy Displays, AF-3150, AF-3160, AF-3165, AF-3180, AF-3190, AF-3197, AF-3200, AF-3220, AF-3400, AF-3500, AF-3700, M2 or M3┬áController based products
  • Component:
  • Control System: Venus 1500 v4.20.4

Cause

  • Memory Corruption.

Resolution

  1. Perform a clear memory and reset using M2Config; How to perform a memory reset using the M2Config utility, DD2347391.
  2. Re-publish content out to the display with Venus software.

KB ID: DD2526482


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