Galaxy, Venus 1500 V4, "This display does not appear to be a Daktronics device" error, IP changed

Potential Symptoms

  • Not able to connect to display.
  • Running troubleshooting wizard in Venus 1500 V4 results in the following error message: "This display does not appear to be a Daktronics device."
  • Display may have been recently power cycled.

Environment

  • Galaxy
  • Ethernet Communication
  • Venus 1500 V4

Cause

  • The router has assigned an IP address to the DHCP name other than what it was originally set as.

Resolution

  • Reconfigure existing display in the Venus 1500 software to use the DHCP name instead of the IP being leased from the router. That way, when the display is power cycled and the IP is reassigned to the DHCP name, the name will still be recognized. How do I find/change the IP address in the Venus 1500 v4 software?, DD2271372.
    • NOTE: If the DHCP name is unknown, cycling power should show you the DHCP name in the bootup sequence.

KB ID: DD2390720


DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.