Daktronics

No communication to multiple Galaxy displays, IP address is setup correctly.

Potential Symptoms

  • No communication to multiple Galaxy displays, IP addresses seem to be setup correctly.

Environment

  • AF-3400,AF-3500, Galaxy Displays
  • M2, M3 controllers
  • Venus 1500 Ver. 4.20.4
  • Ethernet communication
  • Adam Switch

Cause

  • Software needs to have the two different IP addresses setup in order to communicate with each of the displays.
  • Can change IP on each controller to what works for sites network with M2Config, see DD1980638

Resolution

Edit the display configuration in the Venus 1500 software to match the IP address of each display. They cannot be set to the same IP like the default.

  • The IP address can be obtained by cycling power to the displays. Watch the boot up info on the top row.
    • For example, the IP address will show on the displays as (123.45.678.01 and 123.45.678.02) if set up correctly.
  • Each display must have its own IP address: Example one at 123.45.678.01 and the other at 123.45.678.02
  • The IP address range has to work with customer's network.

KB ID: 000008989

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.