Daktronics

Unable to open Venus 1500 v4, Nucleus service error, Localhost not set to default.

Potential Symptoms

  • Venus 1500 v4 can't open. Error: Nucleus service not running. Nucleus Service failed to load.
  • Error.log shows:
    Title: SQL Server File System Permissions
    Message: Successfully reviewed or configured values.
    Category: System
    Severity: Warning

     
    Path: C:\ProgramData\Daktronics\Nucleus Server
    Canonicalize DACL: No action needed.
    SQL Server Identity: Specified account (LocalSystem) could not be mapped to security identifier. System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated.
      at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess)
      at System.Security.Principal.NTAccount.Translate(Type targetType)
      at Daktronics.Nucleus.Data.FileSystemPermissions.GetSQLServerIdentity(LogEntry log)

  • Venus1500.log shows:
    Error Message: Nucleus Service failed to load.
      at Daktronics.V1500.V4.DSplashScreen.VerifyServices_DoWork(Object sender, DoWorkEventArgs e)
            

Environment

  • Product Family: Software
  • Product: Galaxy, GalaxyPro
  • Component: Windows 7 & 8
  • Control System: Venus 1500 V4

Cause

  • Localhost has an incorrect, or no IP set to it. Localhost should be 127.0.0.1 or ::1.
  • A reply from ::1 would be normal on Windows Vista and newer since Windows uses IPv6 when pinging the local host.
  • We should still test the local host and verify the IP addresses assigned.

Resolution

To test localhost follow steps below:
  1. Click Windows Start Menu:
    • Windows XP - Click Run, type CMD and click Ok.
    • Windows Vista or 7 - Type CMD in Search program and file, right-click CMD and choose Run as Administrator.
  2. Hit Enter key.
  3. Type the following: ping localhost.
  4. Hit Enter key.

Note: Above picture shows a Localhost that may cause problems for Venus. If issue with localhost please follow below steps:

  1. Only change if you know what to look for/have IT's permission to change.
    • This will need to be done in the case that an IT group has changed the IP addresses of the local host.
  2. Host file can be located at (C:\Windows\System32\drivers\etc).
  3. Open the Host file in Notepad.  Make sure the Local Host below the #'s has 127.0.0.1 set before it. Then save.
  4. Test by pinging local host again.

KB ID: DD2079240

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