All Sport console has buttons that are not working; Unresponsive keypad

Potential Symptoms

One or more key pad buttons are not working or responding.
When button is pressed there is no beep.
When a button is pressed but input is incorrect. (i.e. inputting 03 for a sport code, but console reads it as 02).
When a button is pressed but the LCD window does not show the key entry.
Scoreboard will not display information due to console being unresponsive.
Button not working on all sport, failed keypad.

Environment

Product: All Sport Consoles
Component: All Sport Control Console
Control System: All Sport 5000, 1600, 4000, 3000, 2000, 1000

Cause

All Sport Console has an unresponsive keypad.

The All Sport 5000 series console has a code to test individual keys: Can I test the keypad on an All Sport 5000?, DD2884979.

Resolution

Replace the All Sport console.

KB ID: DD2002597

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