Digital Billboard Product Support
Preventative Services
Billboard Assessment
Let us help you ensure that your displays are in good health. Follow our recommended step-by-step billboard assessment.
Using My Equipment
Operating Venus Control Suite
Logging in to Venus Control Suite for the first time
Operating Venus Control Suite
Manuals and Knowledge Base articles
Operating Visiconn Display Management
Operating Visiconn
Software Manual
Servicing a Display
How do I perform a module self test? Watch the video
How do I perform a PLR signal router self test? Watch the video
Help me identify my digital billboard product series and part numbers
What are the shipping guidelines when returning equipment for repairs?
Fixing An Issue
Blank Billboard Or Blank Module(s)
Module(s) are staying blank even when moved to a new power supply location
I have two modules next to each other that are blank
My billboard went blank after opening my control enclosure
I need to replace a power supply
How do I troubleshoot a blank display? Watch the video
How do I troubleshoot a blank section? Watch the video
Enhancing the Image Quality
How do I calibrate single or multiple modules
My display installed after June 2010 (DB-4000, DB-5000 or DB-6000) is too dim - Help me troubleshoot
My display installed before June 2010 (DB-1000, DB-2000 or DB-3000) is too dim - Help me troubleshoot
Error Support
Troubleshooting a checksum error alert
Troubleshooting a Loss of sync error alert
Troubleshooting a Communication failure error alert
Communication Topics
My billboard is equipped with SmartLink, but I cannot connect - Help me troubleshoot
I am unable to connect to any enclosure devices
Request Service, Order Parts, and Check Status
Log into Daktronics MySupport customer portal to:
- View open cases
- Order parts and track order status
- Create a new service case
- Verify account information
Don't have a MySupport account? Create one.
For urgent requests call us at 1-800-325-8766.