Daktronics Character Generator Interface (DCGI) Support

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The Daktronics Character Generator Interface (DCGI) gathers data and control commands from various sources that are formatted with the ERTD or SRTD protocols, including Venus® 7000, Daktronics Scoring-Timing Interface® (DSTI), All Sport®, Sports Wire 4000®, and StatVision®, and passes this information to third-party character generator (CGs). Compatible CG’s include Avid Deko®, Chyron Hyperx®, Chyron Channel Box®, and Harris Inscriber®.

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Service Requests

Use the Daktronics MySupport Portal to:

  • Create a new service case
  • View open service cases
  • Check order and shipping status
  • Verify account information
  • Select email/text settings to receive case notifications

Our standard response time is less than 4 hours.

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Urgent Assistance

To help expedite your call:

  • Have your case number available if one has been assigned to you.

  • If you require technical assistance to trouble-shoot your system, please call from where the equipment is located and have everything connected and powered up.
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