Field Service Portal

The Field Service Portal is a one stop shop for announcements, training, contact information, product support documentation, knowledge base articles, and access to GoServicePro for Daktronics Field Service Personnel.

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Announcements

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<h3 style="text-align:left;">​GoServicePro System/Server Maintenance</h3><p style="text-align:left;"><strong>When: </strong>Wednesday, 22 February, 9:00 PM - 10:00 PM Central.</p><p style="text-align:left;"><strong>What:</strong> GoServicePro System/Server Maintenance</p><p style="text-align:left;"><strong>What is affected: </strong>GoServicePro Service Advisor (Desktop) and GoServicePro Mobile will be unavailable during the maintenance window.</p>
<h3 style="text-align:left;">​ARS Shipping Labels with Ship To of Brookings, SD - NEW!</h3><p style="text-align:left;">All packages for service are now being received in our Sioux Falls, SD facility. If you have any older ARS labels with a Ship To: Brookings, SD, <span style="text-decoration:underline;">please throw them away</span>. New labels have a Ship To: Sioux Falls, SD.</p><p style="text-align:left;">If you need to replenish your labels, send an email to <a href="mailto:dispatch@daktronics.com">dispatch@daktronics.com</a>.</p><p style="text-align:left;">If you have any questions, please call the Field Service Support Line at 605-697-4907 or 866-325-8425 and select Option 2 for Dispatch.</p>
<h3 dir="ltr" style="text-align:left;margin-right:0px;">​GoServicePro Update on New Functionality </h3><p dir="ltr" style="text-align:left;margin-right:0px;">An update in the January 18 release of GoServicePro will impact technicians who attempt to incorrectly remove a high level part. The system will now display an error message when this takes place. If you receive this notification, please review the part number on the part being sent in and enter it exactly how it appears into the Part No. box.</p><p style="text-align:left;"><a href="/FieldServicePortalDocuments/GoServicePro%20Update%20Details%20-%2018%20January%202017.pdf">Click this link</a> for more details on the update and an example of the new error message.</p><p style="text-align:left;"><a href="/en-us/video-gallery/GoServicePro-Remove-a-Part-Update-Serial-Number">Click this video link</a> to review the complete part removal process.</p>

Documents


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Verisae Mobile Device SetupGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
ServiceChannel Quick Guide for Daktronics Technicians and Service PartnersGP0|#210e154c-e30e-47f6-8ea7-43bd15cd54b5;L0|#0210e154c-e30e-47f6-8ea7-43bd15cd54b5|Training Document;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Galaxy System CheckGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Digital Billboard Maintenance CheckGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Service Partner Material FlowGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Service Partner Inventory AuditGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Construction Site Safety HandbookGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Save Field Service Portal Link to FavoritesGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Order IdentificationGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Join a Skype MeetingGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670

Product Support

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Knowledge Base

Have a product or troubleshooting question? Search our Knowledge Base for information straight from tech support.


Support Video Gallery

Watch our support videos for step-by-step tutorials on troubleshooting, repairing, and installing Daktronics equipment and software. Additional support videos can be found on our Support YouTube Channel.

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Finish Lynx and Hytek Software Setup for a Daktronics Message Center Displayhttp://www.daktronics.com/en-us/video-gallery/Finish-Lynx-and-Hytek-Software-Setup-for-a-Daktronics-Message-Center-Display6:57Finish Lynx and Hytek Software Setup for a Daktronics Message Center DisplayGP0|#c4d0bef6-c9b1-4744-a7da-347e2a24853c;L0|#0c4d0bef6-c9b1-4744-a7da-347e2a24853c|How To;GTSet|#b00afce0-dd3c-4a67-bb20-dab50a3dc30b;GP0|#dbc50986-7866-48a4-8442-4645d5bd2ced;L0|#0dbc50986-7866-48a4-8442-4645d5bd2ced|Product Overview
Control System Connections for a Daktronics Message Center Display with Hytek and Finish Lynxhttp://www.daktronics.com/en-us/video-gallery/Control-System-Connections-for-a-Daktronics-Message-Center-Display-with-Hytek-and-Finish-Lynx2:42Control System Connections for a Daktronics Message Center Display with Hytek and Finish LynxGP0|#c4d0bef6-c9b1-4744-a7da-347e2a24853c;L0|#0c4d0bef6-c9b1-4744-a7da-347e2a24853c|How To;GTSet|#b00afce0-dd3c-4a67-bb20-dab50a3dc30b;GP0|#dbc50986-7866-48a4-8442-4645d5bd2ced;L0|#0dbc50986-7866-48a4-8442-4645d5bd2ced|Product Overview
How Daktronics GS6 Communicates with Daktronics Hosted Venus Control Suitehttp://www.daktronics.com/en-us/video-gallery/How-Daktronics-GS6-Communicates-with-Daktronics-Hosted-Venus-Control-Suite1:53How Daktronics GS6 Communicates with Daktronics Hosted Venus Control SuiteGP0|#c4d0bef6-c9b1-4744-a7da-347e2a24853c;L0|#0c4d0bef6-c9b1-4744-a7da-347e2a24853c|How To;GTSet|#b00afce0-dd3c-4a67-bb20-dab50a3dc30b;GP0|#dbc50986-7866-48a4-8442-4645d5bd2ced;L0|#0dbc50986-7866-48a4-8442-4645d5bd2ced|Product Overview