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The Field Service Portal is a one stop shop for announcements, training, contact information, product support documentation, knowledge base articles, and access to GoServicePro for Daktronics Field Service Personnel.


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<h3 dir="ltr" style="text-align:left;margin-right:0px;">​GoServicePro Downtime for System Maintenance and Update on New Functionality - NEW!</h3><p dir="ltr" style="text-align:left;margin-right:0px;"><strong>When:</strong> Wednesday, 18 January, 9:00 - 10:00 PM Central.</p><p dir="ltr" style="text-align:left;margin-right:0px;"><strong>What:</strong> GoServicePro System/Server Maintenance</p><p dir="ltr" style="text-align:left;margin-right:0px;"><strong>What is affected:</strong> GoServicePro Service Advisor (Desktop) and GoServicePro Mobile will be unavailable during the maintenance window.</p><p dir="ltr" style="text-align:left;margin-right:0px;"><strong>Action items:</strong> </p><ol style="text-align:left;"><li>To ensure you receive the latest functionality and do not experience issues, please clear your cache in <span style="text-decoration:underline;">all browsers</span> (Internet Explorer, Chrome, Firefox, etc.) installed on your system before using GoServicePro after the maintenance period is complete. For assistance, see <a href="/FieldServicePortalDocuments/Clear%20Internet%20Explorer%20and%20Silverlight%20Cache.pdf">Clear Browser and Silverlight Cache</a> for instructions on clearing your browser cache.</li><li>One update included in this release will impact technicians who attempt to incorrectly remove a high level part. The system will now display an error message when this takes place. If you receive this notification, please review the part number on the part being sent in and enter it exactly how it appears into the Part No. box.</li></ol><p style="text-align:left;"><a href="/FieldServicePortalDocuments/GoServicePro%20Update%20Details%20-%2018%20January%202017.pdf">Click this link</a> for more details on the update and an example of the new error message.</p><p style="text-align:left;"><a href="/en-us/video-gallery/GoServicePro-Remove-a-Part-Update-Serial-Number">Click this video link</a> to review the complete part removal process.</p>
<h3 style="text-align:left;">Verisae Service System for Select Walgreens Sites - NEW! </h3><p style="text-align:left;">Walgreens is currently phasing in the use of Verisae, a service work order management tool.  As this is implemented by region, the assigned technician will be required to close out service in both GoServicePro and Verisae for certain sites. The Work Order in GoServicePro will have specific instructions in the notes for using Verisae when needed.  </p><p style="text-align:left;">Verisae is a web page that is ideally accessed from a smart phone, but it can also be accessed from a laptop.</p><p style="text-align:left;">At this time, if the technician needs to use Verisae for a Walgreens site, it will be indicated in the notes in the GoServicePro Work Order. The technician will also be contacted by Daktronics ASM who covers Walgreens.</p><p style="text-align:left;">For information on setting up Verisae on your mobile device, <a href="/FieldServicePortalDocuments/Verisae%20Mobile%20Device%20Setup.pdf">click here</a>.</p><p style="text-align:left;">For more information on using Verisae for Walgreens sites, log in to and view the presentation located in the Verisae Technician Training folder.</p><p>​</p>
<h3 style="text-align:left;">New ARS Labels</h3><p style="text-align:left;">On the new ARS Labels, the Ship To address has changed from our Brookings, SD facility to our Sioux Falls, SD facility. This change aligns with moving our Repair Center and Inventory to our Sioux Falls, SD facility in the spring of 2017.  At this time, you may continute to use your old labels. When you request new labels, you will receive labels with the Sioux Falls address in the Ship To field. </p><p style="text-align:left;">Please contact Dispatch if you have any questions regarding this change.</p>


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Verisae Mobile Device SetupGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
ServiceChannel Quick Guide for Daktronics Technicians and Service PartnersGP0|#210e154c-e30e-47f6-8ea7-43bd15cd54b5;L0|#0210e154c-e30e-47f6-8ea7-43bd15cd54b5|Training Document;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Galaxy System CheckGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Digital Billboard Maintenance CheckGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Service Partner Material FlowGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Service Partner Inventory AuditGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Construction Site Safety HandbookGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Save Field Service Portal Link to FavoritesGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Order IdentificationGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Join a Skype MeetingGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670

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Finish Lynx and Hytek Software Setup for a Daktronics Message Center Display Lynx and Hytek Software Setup for a Daktronics Message Center DisplayGP0|#c4d0bef6-c9b1-4744-a7da-347e2a24853c;L0|#0c4d0bef6-c9b1-4744-a7da-347e2a24853c|How To;GTSet|#b00afce0-dd3c-4a67-bb20-dab50a3dc30b;GP0|#dbc50986-7866-48a4-8442-4645d5bd2ced;L0|#0dbc50986-7866-48a4-8442-4645d5bd2ced|Product Overview
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