Field Service Portal

The Field Service Portal is a one stop shop for announcements, training, contact information, product support documentation, knowledge base articles, and access to GoServicePro for Daktronics Field Service Personnel.

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Announcements

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<h3 style="text-align:left;">​GoServicePro Feature Update - NEW!</h3><p style="text-align:left;">The 10 May 2017 release of GoServicePro includes new functionality that automatically completes the Install transaction of a R&R Out part on a Work Order upon shipment. After these parts have shipped, they will show a condition of Closed in GoServicePro.</p><p style="text-align:left;">If the R&R part received is found to be defective upon arrival, you will still need to complete the Remove transaction and return the part to Daktronics for repair.</p><p style="text-align:left;">All other Part Order lines (Sale, Exchange, etc.) will stay open for the technician to transact.</p><p style="text-align:left;">See the following documents for details on part transactions in GoServicePro:</p><p style="text-align:left;"><a href="/FieldServicePortalDocuments/Part%20Transactions.pdf">Part Transactions - Flow Chart</a></p><p style="text-align:left;"><a href="/FieldServicePortalDocuments/GoServicePro%20-%20Part%20Transaction%20Scenarios.pdf">GoServicePro - Part Transaction Scenarios</a></p>
<h3 style="text-align:left;">GSP Downtime for Maintenance/Updates - NEW!</h3><p style="text-align:left;"><strong>When: </strong>Wednesday, 10 May 2017, 9:00 PM - 10:00 PM CDT.</p><p style="text-align:left;"><strong>What:</strong> GoServicePro System Maintenance and Updates.</p><p style="text-align:left;"><strong>What is affected:</strong> GoServicePro Service Advisor (Desktop) and GoServicePro Mobile will be unavailable during the maintenance window.</p><p style="text-align:left;"><strong>Action items:</strong> To ensure you receive the latest functionality and do not experience issues, please clear your browser cache <span style="text-decoration:underline;">in all browsers</span> (Internet Explorer, Edge, Chrome, Firefox, etc.) prior to using GoServicePro after the maintenance is complete. For additional information and instructions on clearing your broswer cache, see <a href="/FieldServicePortalDocuments/Clear%20Internet%20Explorer%20and%20Silverlight%20Cache.pdf">Clear Browser and Silverlight Cache</a>.</p>
<h3 dir="ltr" style="text-align:left;margin-right:0px;">Completing the Final Diagnostic Check in IDM</h3><p dir="ltr" style="text-align:left;margin-right:0px;">As a reminder, when working on displays with IDM, make sure to complete final diagnostic check before leaving site. If you do not have access to IDM for the display you are working on, call 866-325-8425 for a diagnostic check. Performing this check is very important and can help prevent a return trip to site. This information is also listed in the Service Partner Expectations and Procedures in Appendix D: Prevention.</p>

Documents


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Verisae Mobile Device SetupGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
ServiceChannel Quick Guide for Daktronics Technicians and Service PartnersGP0|#210e154c-e30e-47f6-8ea7-43bd15cd54b5;L0|#0210e154c-e30e-47f6-8ea7-43bd15cd54b5|Training Document;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Galaxy System CheckGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Digital Billboard Maintenance CheckGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Service Partner Material FlowGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Service Partner Inventory AuditGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Construction Site Safety HandbookGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Save Field Service Portal Link to FavoritesGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Join a Skype MeetingGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Add Field Service Portal to Bookmarks - AndroidGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670

Product Support

Need help with a specific product? Download documents and drawings, read articles, and watch videos to help with installation, operation, and troubleshooting.

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Knowledge Base

Have a product or troubleshooting question? Search our Knowledge Base for information straight from tech support.


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Learning Center

The Learning Center is for Daktronics Service Partners to complete training on Daktronics products. Service Partners, use your GoServicePro User Name and Learning Center Password to log in.

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Support Video Gallery

Watch our support videos for step-by-step tutorials on troubleshooting, repairing, and installing Daktronics equipment and software. Additional support videos can be found on our Support YouTube Channel.

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How Daktronics GS6 Communicates with Daktronics Hosted Venus Control Suitehttp://www.daktronics.com/en-us/video-gallery/How-Daktronics-GS6-Communicates-with-Daktronics-Hosted-Venus-Control-Suite1:53How Daktronics GS6 Communicates with Daktronics Hosted Venus Control Suite​In this video, we will discuss how the new Daktronics GS6 display communicates with the Venus Control Suite software. The Daktronics GS6 display is the first commercial product that uses our Daktronics hosted Venus Control Suite. Venus Control Suite is different from our previous software, Venus 1500, in that it is a cloud based software, and requires internet access. GP0|#c4d0bef6-c9b1-4744-a7da-347e2a24853c;L0|#0c4d0bef6-c9b1-4744-a7da-347e2a24853c|How To;GTSet|#b00afce0-dd3c-4a67-bb20-dab50a3dc30b;GP0|#dbc50986-7866-48a4-8442-4645d5bd2ced;L0|#0dbc50986-7866-48a4-8442-4645d5bd2ced|Product Overview
FLXR Installation Troubleshooting http://www.daktronics.com/en-us/video-gallery/FLXR-Installation-Troubleshooting4:03FLXR Installation Troubleshooting This short video demonstrates simple troubleshooting of the system. GP0|#fd0c8ad0-2a85-41f2-b951-81c82750a554;L0|#0fd0c8ad0-2a85-41f2-b951-81c82750a554|Installation;GTSet|#b00afce0-dd3c-4a67-bb20-dab50a3dc30b;GP0|#9468e6e4-bb3a-4ebd-9883-5c456eae06e2;L0|#09468e6e4-bb3a-4ebd-9883-5c456eae06e2|Troubleshooting
FLXR Programming the DM 100http://www.daktronics.com/en-us/video-gallery/FLXR-Programming-the-DM-1005:33FLXR Programming the DM 100​This video shows how to program the DM 100. GP0|#fd0c8ad0-2a85-41f2-b951-81c82750a554;L0|#0fd0c8ad0-2a85-41f2-b951-81c82750a554|Installation;GTSet|#b00afce0-dd3c-4a67-bb20-dab50a3dc30b