​​Daktronics Customer Support

Have a question? Find a solution in the knowledge base.

If you cannot find a solution in the knowledge base, or are unsure how to use this information, please contact Daktronics tech support at 1-800-325-8766

Common Questions

When trying to install Venus 1500 v4, receive error "1152:Error extracting to the temporary location"

Received error 17113 when trying to start the SQL Server Nucleus

What All Sport Code should I use for my scoreboard?

How do I change a static/DHCP IP address on a Galaxy display

How do I reinstall the Venus 1500 Version 4 software after a computer crash, hard drive reimage, or new computer purchase?

How do I manually start, restart or stop the SQL Server (NUCLEUS), Daktronics Fusion and Daktronics Nucleus Server?

How do I transfer my Venus 1500 v4.17 or lower Database?

Can't find what you're looking for? Contact us.

Non-urgent Service Requests

The fastest way to get in touch with Daktronics Customer Services is to call us, but if you have a non-urgent need, you can use this form to request assistance from Daktronics Customer Service. We make every effort to respond to these requests within one business day (Monday - Friday, 8am - 5pm Central Time). In most cases, the response time is less than four hours.

submit a service request

Sign Company/Dealer Requests

Urgent Service Requests

The fastest way to contact customer support is to call us. To help expedite your call:

  • Have your case number available if one has been assigned to you.
  • If you require technical assistance to trouble-shoot your system, please call from where the equipment is located and have everything connected and powered up.

United States & Canada 1-800-325-8766

Outside US & Canada +1-605-697-4000



Software Training Assistance

If your equipment is working properly and you have a question on how to use the features of Venus 1500 software, one of our software trainers would be happy to give you a callback to assist you. The typical response time is less than four hours during Daktronics corporate hours Monday-Friday, 8am – 5pm Central Time.

Contact a trainer

Browse Support Resources by Product Category

Please search the knowledge base above if you don't see your product category listed below.

Fuelight Petrolum Price Displays

Fuelight Petroleum Price Displays

2109 Series

3000 Series

4500 Series


We value your feedback.

Whether you have suggestions for how we can improve or ideas to make our products better, we'd love to hear it! Share your thoughts with us.