​​Daktronics Customer Support

Have a question? Find a solution in the knowledge base.

If you cannot find a solution in the knowledge base, or are unsure how to use this information, please contact Daktronics tech support at 1-800-325-8766.

 

 Common Questions

 

 

How do I update my Venus 1500 v3 software to the latest 3.12?http://www.daktronics.com/support/kb/Pages/How do I update my Venus 1500 v3 software to the latest 3.12.aspxHow do I update my Venus 1500 v3 software to the latest 3.12?68945
How to find replacement incandescent bulbs for scoreboards and message centershttp://www.daktronics.com/support/kb/Pages/How to find replacement incandescent bulbs for scoreboards and message centers.aspxHow to find replacement incandescent bulbs for scoreboards and message centers71554
No communications using D-Link USB to Ethernet adapter.http://www.daktronics.com/support/kb/Pages/No communications using Dlink USB to Ethernet adapter.aspxNo communications using D-Link USB to Ethernet adapter.67194
Galaxy, Venus 1500 V4, "This display does not appear to be a Daktronics device" error, IP of computer and display are the samehttp://www.daktronics.com/support/kb/Pages/Galaxy, Venus 1500 Version 4, This display does not appear to be a Daktronics device.aspxGalaxy, Venus 1500 V4, "This display does not appear to be a Daktronics device" error, IP of computer and display are the same68453
FinishLynx, running time is lagging or not keeping up when displayed on a Galaxy matrix RTD display framehttp://www.daktronics.com/support/kb/Pages/FinishLynx, running time is lagging or not keeping up when displayed on a Galaxy matrix RTD frame.aspxFinishLynx, running time is lagging or not keeping up when displayed on a Galaxy matrix RTD display frame69417
How to perform a PLR-6050 self testhttp://www.daktronics.com/support/kb/Pages/How to perform a PLR-6050 self test.aspxHow to perform a PLR-6050 self test70432
How do I tell what type of Windows Operating System my computer is running?http://www.daktronics.com/support/kb/Pages/How do I tell what type of Windows Operating System my computer is using.aspxHow do I tell what type of Windows Operating System my computer is running?69825
Gas Price Display, Sapphire Point of Sale system, When rebooting the handheld, the price will appear briefly and then blankhttp://www.daktronics.com/support/kb/Pages/Gas Price Display, Point of Sale, Sapphire, When rebooting the handheld, the price will appear briefly and then blank.aspxGas Price Display, Sapphire Point of Sale system, When rebooting the handheld, the price will appear briefly and then blank68689
How do I create background colors for overlay mode in Venus 7000?http://www.daktronics.com/support/kb/Pages/How To Create Background Colors for Overlay Mode in Venus 7000.aspxHow do I create background colors for overlay mode in Venus 7000?68302
When launching Venus 1500 v4 receiving a warning "For best results this application supports Normal or Large Size (96 DPI and 120 DPI) screen font mode."http://www.daktronics.com/support/kb/Pages/Getting Error on Venus Launch.aspxWhen launching Venus 1500 v4 receiving a warning "For best results this application supports Normal or Large Size (96 DPI and 120 DPI) screen font mode."70088

Can't find what you're looking for? Contact us.

Non-urgent Service Requests

Non-urgent assistance requests or questions can be submitted to our service team through our request form. The typical response time is less than four hours during Daktronics corporate business hours (Monday - Friday, 8am - 5pm CST).

SUBMIT A SERVICE REQUEST


SIGN COMPANY REQUESTS

Urgent Service Requests

The fastest way to contact customer support is to call us. To help expedite your call:

  • Have your case number available if one has been assigned to you.
  • If you require technical assistance to trouble-shoot your system, please call from where the equipment is located and have everything connected and powered up.

United States & Canada 1-800-325-8766
Outside US & Canada +1-605-697-4000


Software Training Assistance

If your equipment is working properly and you have a question on how to use the features of Venus 1500 software, one of our software trainers would be happy to give you a callback to assist you. The typical response time is less than four hours during Daktronics corporate business hours Monday-Friday, 8am – 5pm CST).

CONTACT A TRAINER

 





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