​Daktronics Customer Support

Find a solution in the knowledge base, get training or contact our experienced support team.



Access your personalized customer portal to open service cases, check the status of orders and more


Support Resources

Knowledge base articles, manuals, how-to videos, and training

Product Support

Product Support

Find support materials related to specific products

Contact Service

Contact Service

Request service online or by phone


Product Support

Find resources for your specific product or software by selecting one of the options below. If you can't find your product listed here, try searching the knowledge base.

Are you ready for football season?

Let us assist you in your preparation with access to helpful online resources.

Check Out the Football Resources

Find a Manual

Download a copy of your product's manual or quick guide.

Find a Manual


Watch How-to Videos

Search our library of how-to, troubleshooting and training videos.

View Videos


Find Software Training

From first time users to advanced tutorials, our trainers are here to help.

Training Options

Can't find what you're looking for? Contact us.

Non-urgent Service Requests

If you have a non-urgent need, you can create a MySupport account to view your open service cases, create a new case and check the status of parts or service orders.

MySupportAccess MySupport

For non-urgent requests, you can also use our service request form. We make every effort to respond to these requests within one business day (Monday - Friday, 8am - 5pm Central Time). In most cases, the response time is less than four hours.

submit a service request

sign company requests

Urgent Service Requests

The fastest way to contact customer support is to call us. To help expedite your call:

  • Have your case number available if one has been assigned to you.
  • If you require technical assistance to trouble-shoot your system, please call from where the equipment is located and have everything connected and powered up.

United States & Canada 1-800-325-8766

Outside US & Canada +1-605-697-4000

Software Training Assistance

If your equipment is working properly and you have a question on how to use the features of Venus Control Suite, Venus 1500 software or Visiconn, one of our software trainers would be happy to give you a callback to assist you. The typical response time is less than four hours during Daktronics corporate hours Monday-Friday, 8am – 5pm Central Time.

Contact a trainer

Have suggestions or feedback?

We value feedback from our customers. If you have ideas to make our products better or suggestions for how we can improve our support experience, Please let us know!